Terms of service

Terms of Service

Last Updated: August 10, 2026

These Terms of Service govern your access to and use of CutePlushies.site, including purchases made through our online store.

Throughout these Terms, the terms “we,” “us,” and “our” refer to CutePlushies.site.

By accessing our website or purchasing from us, you agree to these Terms of Service.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into transactions under the laws applicable to you or are using the website with the authorization of a parent or legal guardian where required.

You may not use our website, products, or services for unlawful purposes.

2. Products and Product Information

We make reasonable efforts to provide accurate descriptions, photographs, specifications, and other information concerning our products.

However, the appearance of colours, textures, dimensions, and product details may vary slightly depending on:

  • Device displays
  • Photography
  • Production variations
  • Packaging updates
  • Product improvements

Minor differences that do not materially affect the product's intended function may occur.

3. Pricing

Prices displayed on CutePlushies.site are subject to change without prior notice.

The price charged for an order will generally be the price displayed at checkout when the purchase is completed, excluding corrections required in cases of obvious technical or pricing errors.

4. Orders

We reserve the right, where reasonably necessary, to refuse, limit, or cancel an order.

This may occur in circumstances including:

  • Suspected fraud
  • Payment authorization problems
  • Incorrect pricing
  • Inventory errors
  • Technical problems
  • Violation of these Terms

If we cancel an order after payment has been successfully collected, the affected amount will be refunded.

5. Payment

Customers agree to provide current, complete, and accurate billing and payment information.

Payments may be processed by third-party payment providers. Their separate terms and privacy practices may also apply.

CutePlushies.site does not guarantee that every payment method will be available in every country.

6. Shipping

We provide free worldwide shipping.

Our estimated delivery time is 7–10 days.

Shipping times are estimates and can be affected by factors outside our reasonable control, including customs processing, carrier disruptions, weather, public holidays, regional restrictions, and inaccurate delivery information supplied by the customer.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible products may be returned within 30 days of delivery, with free returns and refunds provided in accordance with our Return & Refund Policy.

Customers should contact us before returning an item.

8. Accuracy of Customer Information

You are responsible for providing accurate information during checkout, including:

  • Full name
  • Shipping address
  • Billing information
  • Email address
  • Telephone number where requested

We are not responsible for delays caused by incomplete or inaccurate customer-provided information, although we will make reasonable efforts to assist where possible.

9. Intellectual Property

Unless otherwise stated, the website layout, original written content, store branding, graphics, and other materials created for CutePlushies.site are protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, commercially exploit, or misuse our original website content without authorization.

Third-party product names, trademarks, characters, or other intellectual property remain the property of their respective owners.

10. Third-Party Services

Our website may use third-party services, including payment processors, hosting providers, analytics services, shipping providers, or other technology providers.

We are not responsible for the independent acts, policies, or services of third-party companies except where applicable law provides otherwise.

11. Prohibited Uses

You may not use the website to:

  • Conduct unlawful activity
  • Submit false or misleading information
  • Introduce malicious software
  • Attempt unauthorized access to systems
  • Interfere with website security
  • Collect customer information unlawfully
  • Violate intellectual property rights
  • Commit payment fraud

12. Disclaimer

We aim to keep the website available, accurate, and functional. However, temporary errors, interruptions, maintenance, or technical issues may occur.

To the maximum extent permitted by applicable law, the website and services are provided without guarantees beyond those expressly stated or legally required.

13. Limitation of Liability

To the maximum extent permitted by law, CutePlushies.site will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or purchase of products.

Nothing in these Terms excludes or limits any consumer rights, guarantees, remedies, or liabilities that cannot legally be excluded or limited.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses resulting from your unlawful misuse of the website or material violation of these Terms.

15. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or service changes.

The latest version will be published on CutePlushies.site with an updated revision date.

16. Governing Law

These Terms are governed by the applicable laws of New South Wales, Australia, subject to any mandatory consumer rights or other laws that may apply to customers in their place of residence.

17. Contact

Questions about these Terms may be sent to:

CutePlushies.site
196 Pitt St
Sydney NSW 2000
Australia

Email: support@CutePlushies.site
Phone: 0477 305 148