Refund policy
Return & Refund Policy
Last Updated: August 10, 2026
At CutePlushies.site, customer satisfaction is important to us. We want you to feel comfortable shopping with our store, which is why we provide a 30-day free return and refund policy for eligible purchases.
By placing an order through CutePlushies.site, you acknowledge and agree to the terms outlined below.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible for a standard return, the product should generally be returned in substantially the same condition in which it was received and should include its original packaging where reasonably possible.
We understand that packaging may need to be opened to inspect a product.
2. Free Returns
Eligible returns within the 30-day return period are provided free of return shipping charges.
Please do not send a product back without first contacting our customer support team.
To begin a return, email:
Please include your:
- Name
- Order number
- Reason for the return
- Relevant photographs when the item is damaged, defective, or incorrect
After your request has been reviewed, we will provide return instructions where required.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from the item you ordered, contact us as soon as reasonably possible at:
Please provide your order number and clear photographs showing the issue.
After reviewing the request, we may offer an appropriate solution such as:
- Replacement
- Refund
- Return
- Other reasonable resolution
There will be no return shipping charge for approved claims involving damaged, defective, or incorrect products.
4. Refunds
Once an eligible return is received and reviewed, or once a refund request has otherwise been approved, we will initiate the refund to the original payment method used for the purchase.
Depending on your bank, credit card provider, or payment processor, additional processing time may be required before the refunded amount appears in your account.
CutePlushies.site does not control processing times imposed by financial institutions.
5. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.
If an order has already been processed or shipped, cancellation may no longer be possible. You may instead request a return after delivery in accordance with this policy.
6. Exchanges
If you would like a different item, design, or variation, please contact our customer support team.
Depending on availability, we may assist with an exchange or recommend returning the original item and placing a new order.
7. Products That Cannot Be Returned
A return may be refused when:
- The request is submitted more than 30 days after delivery
- The product has been intentionally damaged after delivery
- The item has been materially altered by the customer
- The item returned is different from the product originally purchased
Nothing in this policy is intended to exclude rights that cannot lawfully be excluded under applicable consumer protection laws.
8. Lost Return Packages
When return shipping instructions or a return label are provided by CutePlushies.site, customers should follow those instructions carefully.
If another shipping method is used without our approval, we may be unable to accept responsibility for packages lost in transit.
9. Refund for Missing Deliveries
If tracking indicates an unusual delay or you reasonably believe your order has been lost, contact:
We will review the shipment information and work with the applicable shipping provider where necessary.
10. Contact Information
For all return and refund inquiries:
CutePlushies.site
196 Pitt St
Sydney NSW 2000
Australia
Email: support@CutePlushies.site
Phone: 0477 305 148