Shipping policy
Shipping Policy
Last Updated: August 10, 2026
Thank you for shopping with CutePlushies.site.
We aim to make receiving your favorite plush toys simple and convenient by providing free worldwide shipping on eligible orders.
1. Shipping Cost
CutePlushies.site provides:
FREE WORLDWIDE SHIPPING
Customers are not charged a standard shipping fee for eligible orders placed through our website.
2. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 days
The delivery estimate begins after an order has been successfully processed and dispatched.
Although we work to meet our estimated delivery times, they are not guaranteed.
3. Order Processing
After placing an order, you may receive an order confirmation at the email address provided during checkout.
Orders may undergo payment verification and preparation before dispatch.
Once an order has entered processing, changes or cancellations may not always be possible.
If you need assistance, contact support@CutePlushies.site as quickly as possible.
4. Worldwide Delivery
We aim to deliver orders to customers worldwide.
Availability of shipping may occasionally depend on carrier coverage, destination restrictions, legal requirements, or circumstances outside our control.
If we are unable to ship an order to the address provided, we will contact the customer and provide an appropriate solution, which may include cancellation and refund.
5. Tracking Information
Where tracking is available, shipment information may be sent to the email address associated with the order.
Please allow time for tracking information to become active after dispatch.
6. Delivery Delays
Occasional delays may occur because of:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- High shipping volumes
- Regional transportation restrictions
- Incorrect addresses
- Events outside our reasonable control
If your shipment appears significantly delayed, contact us so we can review the available tracking information.
7. Customs and Import Procedures
International orders may be subject to local customs processes or import requirements depending on the destination.
Customs procedures are controlled by local authorities and may occasionally delay delivery.
Customers are responsible for complying with laws applicable in their destination country.
8. Incorrect Shipping Addresses
Customers are responsible for reviewing shipping details before completing checkout.
If you notice an error in your address, contact us immediately at:
If the order has not yet been processed, we will make reasonable efforts to update it.
Once a shipment has been dispatched, we may not be able to change its destination.
9. Failed Delivery
If a carrier cannot complete delivery because of an incorrect address, unavailable recipient, refused delivery, or other delivery issue, the package may be returned or held by the carrier.
Please contact us if you believe there is a problem with your delivery.
10. Lost Packages
If your order has not arrived and tracking suggests it may have been lost, contact our customer support team.
We will review the available shipment information and work to determine an appropriate resolution.
11. Damaged Packages
If an item arrives damaged, please take photographs of:
- The shipping package
- The damaged product
- Any visible damage or defect
Send the information to support@CutePlushies.site along with your order number.
12. Contact
For shipping assistance:
CutePlushies.site
196 Pitt St
Sydney NSW 2000
Australia
Email: support@CutePlushies.site
Phone: 0477 305 148